Privacy Policy

We value your privacy and are committed to protecting your personal data.

Privacy Policy

Last Updated: March 28, 2025

This Privacy Policy applies to all services offered by MindSpan Education, including our website, mobile applications, and other online products and services.

1. Introduction

MindSpan Education ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services, and tell you about your privacy rights and how the law protects you.

This privacy policy aims to give you information on how MindSpan Education collects and processes your personal data through your use of this website and our educational services, including any data you may provide through this website when you sign up for our services, purchase a product, or take part in a course or assessment.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

2. Definitions

Personal Data: Any information relating to an identified or identifiable natural person.

Data Subject: The natural person whose personal data is being processed (you).

Data Controller: The entity that determines the purposes and means of processing personal data (MindSpan Education).

Data Processor: The entity that processes data on behalf of the Data Controller.

Processing: Any operation performed on personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.

3. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

3.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

  • Name, email address, phone number, and address
  • Academic records and educational information
  • Payment information (credit card details, UPI information)
  • Date of birth and gender
  • Profile pictures and avatars
  • Parent/guardian information (for users under 18)

3.2 Usage Data

We may also collect information on how you access and use our Service ("Usage Data"). This Usage Data may include:

  • Your computer's Internet Protocol address (IP address)
  • Browser type and version
  • The pages of our Service that you visit
  • The time and date of your visit
  • Time spent on those pages
  • Course completion rates and assessment scores
  • Learning patterns and progress
  • Other diagnostic data

3.3 Location Data

We may use and store information about your location if you give us permission to do so. We use this data to provide features of our Service and to improve and customize our Service.

3.4 Cookies and Tracking Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. How We Use Your Information

MindSpan Education uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To personalize learning experiences
  • To assess and improve educational outcomes
  • To process payments and fulfill transactions
  • To communicate with you about products, services, offers, promotions, and events

Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation
  • Where you have provided consent for a specific purpose

5. How We Share Your Information

We may share your personal information in the following situations:

5.1 Service Providers

We may share your information with third-party service providers to:

  • Facilitate our Service
  • Provide the Service on our behalf
  • Perform Service-related services
  • Assist us in analyzing how our Service is used

5.2 Educational Institutions

If you are using our Service through an educational institution, we may share your information, including performance data, with that institution.

5.3 Business Transfers

We may share or transfer your personal data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5.5 Legal Requirements

We may disclose your personal information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Category of Recipients Purpose of Sharing Type of Data Shared
Cloud Service Providers Hosting and maintaining our platform All personal data
Payment Processors Processing transactions Payment information
Analytics Providers Analyzing service usage Usage data, anonymized performance data
Educational Institutions Tracking student progress Academic data, completion rates
Marketing Services Service promotion Contact information (with consent)

6. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Important Notice

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

  • The amount, nature, and sensitivity of the personal data
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process your personal data
  • Whether we can achieve those purposes through other means
  • The applicable legal requirements

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your Legal Rights

Under the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, you have rights regarding your personal data, including:

8.1 Right to Access

You have the right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

8.2 Right to Correction

You have the right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.

8.3 Right to Erasure

You have the right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.

8.4 Right to Object to Processing

You have the right to object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.

8.5 Right to Restrict Processing

You have the right to request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data, for example if you want us to establish its accuracy.

8.6 Right to Data Portability

You have the right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

8.7 Right to Withdraw Consent

You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

9. Children's Privacy

Our Service may be used by children, especially given our focus on education. We are committed to protecting the privacy of children. We do not knowingly collect personally identifiable information from children under the age of 13 without the consent of their parent or guardian.

If you are a parent or guardian and you are aware that your child has provided us with Personal Data without your consent, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

For children between the ages of 13 and 18, we obtain consent from a parent or guardian before collecting personal information.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

10.1 Types of Cookies We Use

  • Essential Cookies: Required for the operation of our website. They include, for example, cookies that enable you to log into secure areas.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
  • Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you.
  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

10.2 Managing Cookies

Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will provide a more prominent notice, which may include email notification of Privacy Policy changes if we have your email address.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

MindSpan Education

MindSpan Education

Katihar
Bihar, 854105
India

Email: contact@mindspaneducation.com
Phone: +91 9635491657