Information about our no-refund policy and available demos
This Refund Policy applies to all services and products offered by MindSpan Education, including our courses, test series, study materials, and other educational services.
Thank you for choosing MindSpan Education for your educational needs. We are committed to providing high-quality educational services and ensuring our customers are fully satisfied with their purchase decisions.
MindSpan Education maintains a strict no-refund policy once payment is completed for any of our services or products. We encourage all users to thoroughly review our service offerings, take advantage of our demo options, and carefully consider their purchase before making payment.
At MindSpan Education, we do not offer refunds for any of our services or products once payment has been made. This policy has been established for the following reasons:
By making a payment, you acknowledge that you have reviewed and agreed to this no-refund policy.
We understand the importance of making informed purchase decisions. To help you evaluate our services before committing, we offer several pre-purchase options:
Try a sample class before enrolling in a full course to experience our teaching methodology.
Access sample chapters and materials to evaluate the quality and relevance of our content.
Take free practice tests to understand the format and quality of our assessment tools.
Schedule a free counseling session with our experts to discuss your educational needs.
We strongly encourage all prospective customers to take advantage of these evaluation options before making a purchase.
We recommend the following process before making a purchase decision:
Review all available information about our services on our website, including course outlines, syllabi, faculty profiles, and student testimonials.
Sign up for a free demo to experience our teaching methods and content quality firsthand.
Contact our customer support team with any questions or concerns about our services.
Schedule a consultation with our academic counselors to discuss your specific educational needs and goals.
Make an informed purchase decision based on your research and evaluation.
While we maintain a strict no-refund policy, we recognize that exceptional circumstances may arise. The following exceptions may be considered on a case-by-case basis:
If you experience persistent technical issues that prevent you from accessing our services, and our technical team is unable to resolve these issues within a reasonable timeframe, you may contact our support team to discuss possible remedies.
If a service you have paid for becomes completely unavailable due to reasons within our control, and we are unable to provide a suitable alternative, you may be eligible for a full or partial refund.
All exception requests must be submitted in writing to our customer support team at mindspaneducation@gmail.com within 7 days of the issue occurring. Each request will be reviewed individually, and decisions will be made at the sole discretion of MindSpan Education.
If you discover an error in billing or believe you have been charged incorrectly, please contact our support team immediately. With proper documentation, billing errors will be rectified promptly.
For scheduled services that have not yet been delivered (such as scheduled live sessions or upcoming courses), cancellation requests may be considered according to the following guidelines:
If you have any questions about our Refund Policy, please contact us:
Katihar
Bihar, 854105
India
Email: mindspaneducation@gmail.com
Phone: +91 9635491657